/ticket setup [channel] [supporter_role]
- Description: Start the interactive setup for the ticket system.
- Channel: The channel where the Create Ticket panel will be sent.
- Supporter Role: The fallback support role that will handle tickets.
- Example:
/ticket setup #support @SupportTeam
After running the command, an interactive setup (with buttons & modals) will begin.
Ticket Customization
You can optionally configure additional settings for each ticket category:
- Custom Supporter Roles: Assign different support roles for specific categories.
- Custom Questions: Ask users questions before the ticket is created to gather information.
This allows you to create more structured and organized support workflows.
/ticket close (reason)
- Description: Close the current ticket channel.
- Reason: Optionally specify why the ticket is being closed.
- Example:
/ticket close Issue resolved
/ticket claim
- Description: Claim the current ticket to indicate that you are handling it.
- Example:
/ticket claim
/ticket timer (duration)
- Description: Automatically close the ticket after a specified duration.
- Example:
/ticket timer 10m
/ticket unsetup
- Description: Remove the ticket system configuration from the server.
- Example:
/ticket unsetup